Effective Date: [10-07-2025]
At Villege Breeze, we strive to deliver quality, handcrafted, and traditional products that meet your expectations. However, if you're not satisfied with your purchase, we offer a return and refund policy under the terms outlined below.
1. Return Eligibility
You may request a return within 7 days from the date of delivery.
To qualify for a return:
The product must be unused, unwashed, and in its original packaging
The product must be in resellable condition with original tags (if applicable)
Opened food items or damaged products due to misuse are not eligible
2. Non-Returnable Items
Returns are not accepted for:
Opened or consumed food items
Personal care or hygiene products
Customized or personalized items
Items marked as “Final Sale” or on clearance
3. How to Initiate a Return
Option 1: Through Your Account
Go to the Orders page in your Villege Breeze account
Click on the order you want to return
Click the “Return Product” button next to the item
Fill out the return form with:
Title (e.g., "Damaged Product")
Reason for Return
Description of the issue
Images or videos of the issue
Our team will review and respond within 2–3 business days.
Option 2: Via Email
Email us at villegebreeze.com@gmail.com within 7 days of delivery
Include your order number, product details, and reason for return
Attach clear images or videos as proof, if applicable
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
4. Refund Policy
Once we receive and inspect the returned item:
We’ll notify you of the approval status
If approved, a refund will be issued to your original payment method within 5–7 business days
Shipping charges are only refundable for damaged or incorrect items.
5. Damaged or Wrong Items
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery
Send clear images or videos of the product and packaging
We’ll send a replacement or issue a full refund, including shipping
6. Order Cancellation
Orders can be canceled before they are dispatched. Once shipped, they cannot be canceled—you must follow the return process after delivery.
7. Contact Us
For return or refund inquiries:
Villege Breeze Customer Support
Email: villegebreeze.com@gmail.com
Phone: +91 8179 133 635
Website: www.villegebreeze.com